Apply business process improvement and reengineering techniques to achieve process efficiencies
Design, organise and facilitate business analysis and transformational change activity and workshops with staff at all levels and external stakeholders, developing a strong understanding of their current and future requirements and the change required to meet future outcomes
Creatively apply business and technical knowledge to enable, support and review all aspects of change and improvement in the Council's customer and internal facing processes and services
Engage with customers, staff, and stakeholders to deliver and manage change
Work with service managers to identify new areas of efficiency and better ways of working to enhance the transformational change and progress the Council's Continuous Improvement Plan
Work with technical teams to gather and engineer solutions requirements, including rapid process improvements
Apply appropriate business analysis techniques to understand and document the AS-IS position of a service, provide recommendations, and model the TO-BE future state operating model elements
Effectively interpret complex data and communicate this via reports and recommendations for business process improvements and change adoption to senior managers